Box-not-very-Clever-at-all

For some dumb reason I've been renting the same TV & video for quite a while. Like over 10 years. I wanted to return it to the company & cancel the rental agreement. So I phoned them up, canceled the agreement and arranged collection.

A few days later they ring me up and ask if I'd like to buy the kit for a nominal amount. I say no, I've no need for it. They offer me the video for free. Again I say no, just come and pick it up as arranged.

A week after that I receive a letter from them telling me they've closed the account & that I can keep the kit for free.

Now, I don't want the kit. I don't need it. That's why I asked them to pick it up. So I phone them up again. It takes ages to explain to the "customer services" rep on the end of the phone that I don't want the TV. "Oh," she says, "well, can't you give it to someone?" Well, I've already checked & no-one I know needs one. So I say no, come and pick it up like we arranged. "Well," she says, "we've already closed the account so we won't be collecting it. We could open the account again and re-arrange collection, but I don't know when that will be." In other words, they've cancelled a pre-arranged pickup without consulting their customer and in order for me to get the stuff removed by them they'll have to re-open the account, re-arrange the collection for a few months hence and charge me for renting the kit in the meantime.

And then when collection time's coming near I'd bet they'd tell me I can keep it for free again.

I just can't be bothered with that.

A quick search shows that I'm not the only one whose had fun with these guys. Based upon some of the search results, I think I'll hold onto the kit until after the next payment would be due to come off, just in case they "lose" the records saying I can keep the kit & they try to charge me with selling on their kit... After that it'll be a trip to the local recycle/re-use plant.